Shipping Methods

All jewellery will be made to order and shipped within 1-2 weeks. If you need something sooner please send a message using the contact form.

UK orders: Shipped via Royal Mail Tracked £3.50
(estimated delivery times 1-2 working days)

Europe orders: Shipped via Royal Mail Tracked and Signed £10.00
(estimated delivery times 3-5 working days, up to 20 working days)

Rest of World orders: Shipped via Royal Mail Tracked and Signed £11.00
(estimated delivery 5-7 working days, up to 25 working days)

Miss Nancy’s Day Off illustrated merch will be made to order and shipped within 1-2 weeks. They will then be sent via FREE standard delivery to the UK or USA. Any questions about ordering just send me a message!

Customs, duties and taxes: Victoria Grace Silversmith / Miss Nancy’s Day Off is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. 

Shipment confirmation and order tracking: you will receive a shipping confirmation email with a tracking number once your order has shipped, the tracking number will be live within 24 hours.

Easy Returns & Exchanges

If you would like to return an item of jewellery, please send an email within 7 days of receiving the piece. You will then be given the return address, please send back the item undamaged/unworn and in re-saleable condition. Once it has been received, you will receive a refund to your original payment method. You will need to pay for the return postage, unless the item is faulty.

Unfortunately I am unable to offer refunds on earrings/piercing jewellery for hygiene reasons. Custom printed items from Miss Nancy’s Day Off also cannot be returned or exchanged as they are made just for you so please check the size charts, and send a message before ordering if you have any questions!

If an item should be faulty when received please send a message as soon as possible, and an exchange or refund will be arranged. If it should develop a fault again please send a message as soon as possible to let me know.

Customer satisfaction is incredibly important to me so you can be sure when ordering from Victoria Grace Silversmith of good communication, and hassle free return/exchange if required. Please send a message if you have any questions before, during or after your order!

info@victoriagracesilversmith.com